Terms & Conditions

Welcome to Chic & Unique Sdn Bhd. These Terms & Conditions govern your access to and use of our website and your purchases from our online store. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions apply to all visitors, users, and customers of our website.
  • By using our website or placing an order, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
  • We reserve the right to update, modify, or replace these Terms & Conditions at any time.
  • Any changes will become effective once posted on our website. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

2. Account & User Responsibilities

  • You must be at least 18 years old or have parental or legal guardian consent to use our website and make purchases.
  • If you create an account, you are responsible for maintaining the confidentiality of your account information and password.
  • You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order.
  • You are responsible for all activities carried out through your account.
  • Please notify us immediately if you believe your account has been accessed without authorization.

3. Products & Product Information

  • We make every reasonable effort to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.
  • Actual product colors and appearance may vary slightly due to lighting conditions, photography, or different screen settings.
  • Product availability may change without prior notice.
  • We reserve the right to modify, discontinue, or limit the quantity of any product at any time.

4. Orders & Payments

  • All orders are subject to product availability and confirmation.
  • Placing an order does not automatically guarantee acceptance of the order.
  • All prices are displayed in Malaysian Ringgit (MYR) unless otherwise stated.
  • Prices may be changed without prior notice.
  • Payment must be completed using the payment methods available during checkout.
  • We reserve the right to refuse or cancel an order in situations involving payment issues, stock shortages, incorrect pricing information, or suspected fraudulent or unauthorized transactions.
  • If an order is cancelled after payment has been received, an eligible refund will be arranged.

5. Shipping & Delivery

  • Orders are generally processed within 1–3 business days after successful payment confirmation.
  • Delivery times may vary depending on the delivery location, courier service, public holidays, weather conditions, and other circumstances beyond our reasonable control.
  • Customers are responsible for providing a complete and accurate shipping address.
  • We are not responsible for delays caused by third-party courier services.
  • Please refer to our Shipping Policy for further information regarding delivery arrangements and estimated delivery times.

6. Returns & Exchanges

  • Returns and exchanges may be requested within 14 days of receiving your order, subject to our Return Policy.
  • Items must generally be unused, in their original packaging, and in resellable condition.
  • Products must be returned together with their original tags, accessories, and proof of purchase where applicable.
  • Certain products may be excluded from return or exchange based on their nature or condition.
  • Refunds for approved returns will be processed through the original payment method.
  • Please contact us before returning an item to ensure that your return request is handled correctly.

7. Order Cancellation

  • Customers may request cancellation before their order has been processed, packed, or shipped.
  • Cancellation requests should be submitted as soon as possible after placing an order.
  • Once an order has been dispatched, cancellation may no longer be possible.
  • If an order has already been shipped, customers may need to receive the item first and follow our Return Policy.
  • Approved cancellation refunds will be processed according to our applicable Cancellation Policy.

8. Intellectual Property

  • All content displayed on this website, including logos, product images, photographs, graphics, text, designs, product descriptions, and other materials, belongs to Chic & Unique Sdn Bhd or its respective licensors.
  • Such content is protected by applicable intellectual property and copyright laws.
  • You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without our prior written permission.

9. Prohibited Activities

When using our website, you agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose.
  • Provide false, misleading, or inaccurate information.
  • Attempt to gain unauthorized access to our website, systems, or other users’ accounts.
  • Upload or transmit viruses, malware, spam, or other harmful material.
  • Interfere with the security, functionality, or operation of the website.
  • Copy or misuse our website content or intellectual property without permission.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Chic & Unique Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • We are not responsible for losses caused by circumstances beyond our reasonable control, including courier delays, technical failures, or temporary website interruptions.
  • We do not guarantee that our website will always be available, uninterrupted, or completely error-free.

11. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with our Privacy Policy.

We may use customer information where necessary to process orders, arrange deliveries, provide customer support, process payments, and improve our services.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute, controversy, or claim arising from or relating to these Terms & Conditions, the use of our website, or any transaction with us shall be subject to the jurisdiction of the courts of Malaysia.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will be posted on this page and will take effect upon publication. Your continued use of our website after the changes are posted constitutes your acceptance of the revised Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms & Conditions, please contact us:

📧 Email: chic-unique106@outlook.com
📞 Phone: +6010 895 3541